At Darion Lens, customer satisfaction is our priority. We stand by the quality of our photography equipment, cameras, and lenses. Please read our returns and refund policy carefully before placing an order.
1. Cash on Delivery Policy
All orders placed with Darion Lens are paid via cash on delivery. As we do not collect online payments, refunds are not issued, except in specific cases of damaged or defective products.
2. Returns Eligibility
We accept returns or replacements only under the following conditions:
The product is damaged, defective, or not as described.
You notify us within 48 hours of delivery.
The item is unused and in its original packaging with all accessories included.
3. How to Request a Return or Replacement
If you receive a damaged or incorrect item:
Contact us at [email protected] within 48 hours of receiving the product.
Include your order number, photos of the item, and a brief description of the issue.
Our team will review your request and confirm if the return is approved. If approved, we will arrange a replacement or return pickup, depending on your location.
4. Refunds
Since we only offer cash on delivery, monetary refunds are not provided. If the product is eligible for return, we offer:
A replacement product at no extra cost
5. Non-Returnable Items
The following items are not eligible for return:
Products damaged due to customer misuse or mishandling
Items returned without original packaging or accessories
Any request made after 48 hours from the time of delivery
6. Responsibility
Darion Lens is not responsible for delays caused by incorrect shipping details provided by the customer or failed delivery attempts due to unavailability at the delivery location.
7. Contact Us
For return-related queries or assistance, please contact us at:
Email: [email protected]